Terms & Conditions

CloseHer Academy provides educational training, mentorship, coaching, community access, templates, scripts, and digital resources focused on remote sales, communication, conversation frameworks, and personal/professional development. The Services are educational in nature only.

You expressly acknowledge and agree that the Services are NOT: (a) a "business opportunity," "income opportunity," "earnings opportunity," or "money-making opportunity" as defined under any federal, provincial, state, or territorial law, including but not limited to applicable Canadian consumer protection legislation and equivalent United States regulations including the U.S. Federal Trade Commission Business Opportunity Rule (16 C.F.R. Part 437); (b) a "franchise," "franchise offering," or "franchise arrangement" under the Franchises Act (Alberta), RSA 2000, c F-23, the Franchises Act of any other Canadian province, or any U.S. state or federal franchise law; (c) a multi-level marketing, network marketing, pyramid, gifting, or chain referral scheme; (d) a security, investment contract, or investment of any kind under Canadian or other applicable securities laws; (e) an offer of employment, partnership, joint venture, agency, or fiduciary relationship; (f) a job-placement, recruiting, or staffing service; or (g) a promise, guarantee, or representation of any specific income, earnings, financial result, client acquisition, hiring, placement, or business outcome.

You are not buying a business. You are not buying a job. You are not buying clients. You are purchasing access to educational content and coaching. Your results depend entirely on your own effort, ability, market conditions, and circumstances.

You represent and warrant that you are at least the age of majority in your jurisdiction of residence (18 or 19 years old depending on province), have the legal capacity to enter into a binding contract, and are not barred from receiving the Services under the laws of any applicable jurisdiction. The Services are intended for individual adults capable of independently evaluating educational training. If you are accessing the Services on behalf of an entity, you represent that you are authorized to bind that entity.

Enrollment in certain Services may be subject to an application and acceptance process at our sole and absolute discretion. We reserve the right to decline, suspend, or terminate any application or enrollment, with or without cause and with or without notice, including for breach of these Terms, abusive behaviour, or conduct we reasonably consider harmful to other clients, our team, or our reputation.

All fees are payable in the currency identified at checkout (typically Canadian Dollars or U.S. Dollars) and are exclusive of applicable taxes (including GST/HST/QST/PST or equivalent), which will be added where required by law. You authorize us and our payment processors to charge your selected payment method for all amounts due, including any payment plan installments. Failed or reversed payments may result in immediate suspension of access, late fees, collection costs, and reasonable legal fees. Payment plans are firm commitments you remain liable for the full purchase price regardless of whether you continue to use the Services.

Chargebacks initiated without first contacting us in good faith and exhausting our internal dispute process are a material breach of these Terms. We reserve the right to dispute any improper chargeback and to pursue you for the full amount plus costs and fees.

All sales are final. We do not offer refunds, exchanges, or cancellations once you have accessed any portion of the Services, including but not limited to the member portal, onboarding materials, group calls, 1:1 calls, recordings, templates, scripts, or community. By purchasing, you expressly waive any statutory cooling-off period to the maximum extent permitted by law, and you acknowledge that digital content has been supplied immediately at your request.

Where applicable consumer protection legislation provides a non-waivable right to cancel, your sole remedy is limited to that statutory right, exercised strictly within the statutory window and in accordance with the statutory procedure. Refunds are never granted on the basis of your dissatisfaction with results, failure to complete the program, change of mind, change in personal circumstances, or inability to find a client, placement, or income.

CloseHer Academy makes no representation, warranty, or guarantee of any kind regarding income, revenue, hiring, employment, placement with any company, results, ROI, or outcomes from the Services. Any testimonials, case studies, screenshots, or figures shown on the Site or in our marketing materials are non-typical examples and are provided for illustrative and educational purposes only. Your results will vary and will depend entirely on factors outside our control, including your background, skill, effort, work ethic, follow-through, market conditions, the companies you choose to work with, and many other factors. See our Earnings Disclaimer, which is incorporated by reference.

All content provided through the Site and Services, including text, graphics, video, audio, slide decks, scripts, frameworks, workbooks, templates, software, logos, trademarks, course curricula, recordings, and community contributions by CloseHer Academy ("CloseHer IP") is owned by or licensed to CloseHer Academy and is protected under Canadian and international copyright, trademark, and other intellectual property laws.

Subject to your full and ongoing compliance with these Terms and full payment, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable, personal-use licence to access and use the CloseHer IP solely for your own learning. You shall not, and shall not permit any third party to: (a) copy, modify, translate, distribute, publish, broadcast, transmit, sell, resell, license, sublicense, rent, lease, or otherwise commercially exploit any CloseHer IP; (b) share login credentials or grant access to non-paying individuals; (c) record, screenshot, screen-share, or repost private calls, community content, or member materials; (d) create derivative works, "swipe files," competing courses, agencies, coaching programs, or training products that incorporate, summarize, or paraphrase the CloseHer IP; (e) reverse engineer, scrape, or use the CloseHer IP to train any machine-learning model or generative AI system; or (f) remove or alter any proprietary notices.

Breach of this section entitles us to immediate termination, injunctive relief without bond, and liquidated damages equal to three (3) times the original purchase price of your program, which you agree is a reasonable pre-estimate of damages and not a penalty.

By submitting questions, posts, recordings, testimonials, or other materials ("User Content"), you grant CloseHer Academy a worldwide, perpetual, irrevocable, royalty-free, sublicensable licence to use, reproduce, modify, distribute, and display the User Content for any business purpose, including marketing, with or without attribution. You represent that you own or have all necessary rights to the User Content and that it does not infringe any third-party rights.

You agree not to: harass, threaten, defame, or discriminate against any other client, coach, or staff member; share confidential information of any third party (including any employer or client); solicit other members for unrelated offers; or post unlawful, misleading, or harmful content. We may remove content and terminate access at our sole discretion.

All non-public information shared in private calls, the member portal, or the community is confidential and may not be disclosed to any third party. You agree not to publicly disparage CloseHer Academy, its founders, coaches, staff, students, or affiliates, whether during or after your enrollment. This clause does not restrict truthful statements protected by law.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTY OR CONDITION OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, UNINTERRUPTED OR ERROR-FREE OPERATION, OR THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR PRODUCE ANY SPECIFIC RESULT. WE DO NOT WARRANT ANY THIRD-PARTY TOOLS, PLATFORMS, OR INTEGRATIONS REFERENCED IN THE SERVICES.

Nothing on the Site or in the Services constitutes financial, investment, legal, tax, medical, psychological, immigration, or other professional advice. You should consult qualified professionals before making any decisions.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CLOSEHER ACADEMY, ITS FOUNDERS, OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, COACHES, CONTRACTORS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS, CLIENTS, OR OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SITE, THE SERVICES, OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE, OR OTHERWISE.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS SHALL NOT EXCEED THE LESSER OF (A) THE AMOUNTS ACTUALLY PAID BY YOU TO CLOSEHER ACADEMY IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) CAD $500.

You agree to defend, indemnify, and hold harmless CloseHer Academy and its founders, owners, officers, directors, employees, coaches, contractors, affiliates, and licensors from and against any and all claims, demands, actions, liabilities, losses, damages, fines, penalties, costs, and expenses (including reasonable legal fees on a solicitor-and-own-client basis) arising out of or related to: (a) your use or misuse of the Site or Services; (b) your User Content; (c) your breach of these Terms or any law; (d) your interactions with any third party (including any company, client, or platform you transact with); or (e) any claim that you obtained an income, hire, placement, or result through us.

These Terms are governed by and construed under the laws of the Province of Alberta, Canada and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. Subject to the arbitration clause below, the courts located in Calgary, Alberta shall have exclusive jurisdiction. You expressly waive any objection to venue, jurisdiction, or forum non conveniens. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any dispute, controversy, or claim arising out of or in connection with these Terms or the Services shall be resolved by final and binding arbitration administered under the rules of the ADR Institute of Canada, before a single arbitrator, seated in Calgary, Alberta, and conducted in English. Judgment on the award may be entered in any court of competent jurisdiction.

YOU AND CLOSEHER ACADEMY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. If the class action waiver is held unenforceable, the entire arbitration clause shall be null and void, but the remainder of these Terms shall remain in effect.

Notwithstanding the above, either party may seek injunctive or equitable relief in court to protect intellectual property or confidential information.

We may suspend or terminate your access at any time for breach of these Terms, non-payment, abusive conduct, chargeback, or any reason we deem appropriate. Termination does not entitle you to a refund and does not relieve you of outstanding payment obligations. Sections that by their nature should survive termination (including IP, confidentiality, disclaimers, limitation of liability, indemnity, governing law, arbitration) shall survive.

We are not liable for any delay or failure caused by events beyond our reasonable control, including acts of God, war, terrorism, civil disturbance, pandemic, government action, internet or utility outage, or third-party platform failure.

The Services may reference or integrate with third-party platforms (e.g., Meta/Facebook, Instagram, Calendly, Slack, payment processors). We are not affiliated with, endorsed by, or responsible for any third-party platform, and your use of such platforms is governed by their own terms.

We may modify these Terms at any time by posting the revised version on the Site with a new "Last Updated" date. Continued use after changes constitutes acceptance.

If any provision is held invalid, the remainder shall remain enforceable. A waiver is effective only if in writing. You may not assign these Terms. We may assign without notice. These Terms, together with the Privacy Policy and Earnings Disclaimer, constitute the entire agreement and supersede all prior agreements.

To the maximum extent permitted by applicable law, any claim or cause of action arising out of or related to the Site, the Services, or these Terms must be commenced within one (1) year after the claim arose, failing which it is permanently barred. Where a mandatory statutory limitation period cannot be shortened by agreement, the statutory period applies.

Sales calls, coaching calls, group calls, and support sessions may be recorded for training, quality assurance, dispute resolution, and marketing purposes. By joining a call you consent to being recorded and to our use of the recording for those purposes. You may not record, transcribe, or distribute any call or session without our prior written consent.

You consent to transacting electronically. Clicking "I agree," checking a box, typing your name, signing electronically, submitting payment, or continuing to use the Services constitutes your legally binding electronic signature under the Electronic Transactions Act (Alberta), PIPEDA Part 2, and comparable legislation, and has the same effect as a handwritten signature.

All fees are quoted and payable in the currency stated at checkout and are, except as expressly set out in our refund policy, non-refundable. Where you select a payment plan, you authorize recurring charges to your payment method on the agreed schedule until the full balance is paid; the full balance is owed regardless of whether you use, complete, or attend the program. Failed, declined, or reversed payments may incur reasonable administrative fees and interest at 1.5% per month (19.56% per annum) on overdue amounts, and may result in immediate suspension of access.

You agree not to initiate a chargeback, payment dispute, or reversal without first contacting us in writing and allowing thirty (30) days to resolve the matter. Initiating a chargeback in breach of this section, or after receiving access to the program materials, constitutes a material breach of these Terms and you agree we may recover the disputed amount, dispute fees, collection costs, and reasonable legal fees, and may refer the outstanding balance to a collections agency.

Nothing in these Terms creates an employment, partnership, joint venture, agency, franchise, or fiduciary relationship between you and CloseHer Academy. We do not hire, place, recruit, or guarantee work for you. You are solely responsible for your own tax reporting, business registration, licensing, contractor status, and compliance with the laws applicable to you.

No coach, closer, setter, affiliate, contractor, or staff member is authorized to vary these Terms, our refund policy, or our Earnings & Results Disclaimer, or to make any guarantee of income, hiring, placement, or results. Any such statement is unauthorized and unenforceable. Only a written amendment signed by an authorized representative of CloseHer Academy is binding.

Nothing in these Terms limits any right or remedy you have that cannot be waived under applicable consumer protection legislation, including the Consumer Protection Act (Alberta) and comparable legislation in your jurisdiction. Where a provision of these Terms conflicts with a non-waivable statutory right, that provision applies only to the extent permitted by law and the remainder of these Terms continues in force.

The parties have expressly required that these Terms and all related documents be drafted in English. Les parties ont expressément exigé que les présentes conditions et tous les documents qui s'y rapportent soient rédigés en anglais.

Questions about these Terms may be directed to closeheracademy@gmail.com.